What happens if your credit/debit card declines for your service? It is a common occurrence here and we want to make sure that your transportation needs are still fulfilled. Look below to find out what happens on your reservation.
For any point to point or airport reservations, the card is charged after the trip has been completed. If your credit card on file does decline for the amount our agents will contact you by phone first. If they cannot reach you they send out an automated email describing the situation and how it can be resolved. We recommend contacting us as soon as you see the email or voicemail to get that taken care of.
For hourly reservations the card is charged the day prior to the event. In this case if the card does decline an agent will contact you to update it before the service can take place. It is very important that we get in touch with you before the reservation to update the card on file. Without an updated card that can go through, we cannot proceed with the reservation. We will try every form of contact we have to get in touch with you to make sure this does not happen though. If you do not see an email invoice for the charge the day before the event, we recommend contacting us to make sure that everything is set for your event.
Once we have an updated card on file for you though, it is no problem to charge whatever remaining balance you have and send you the invoice. We know these things happen, and we are happy to work with you on them. And if you ever have any questions at all, you can contact us at info@primelimo or at (214) 256-6725 anytime!
