Terms and Conditions

General Terms & Conditions that Apply to All Reservations & Quotes:

• We have the right to refuse service to anyone
• Every vehicle may have mileage restrictions
• Point-to-point services in our limos may be available on weekend evenings based at our discretion
• We are not responsible for service delayed due to conditions beyond our control; including, but not limited to: traffic congestion, road conditions, vehicular malfunctions, and weather
• On group transportation/high volume trips, any excessive changes, based on our discretion, may result in additional admin fees of the total contract amount.
• If at any time the chauffeur feels threatened or detects potential danger to oneself or other passengers in the vehicle, they may cancel the ride without refund
• We are not responsible for any valuables left in any of our vehicles
• All items brought inside the vehicle are done so at the discretion of their rightful owners
• We strictly enforce governmental regulations regarding the use of drugs and alcohol
• Zero tolerance policy involving the consumption of alcohol under the legal drinking age of 21
• Use of illegal drugs will also result in immediate termination of services with no refund
• There is absolutely no smoking of any kind in any of our vehicles
• We are not responsible for any injuries incurred as a result of physical altercations between passengers
• We are not responsible for any injuries due to intoxication
• Chauffeurs cannot exceed the maximum capacity of passengers in vehicles, this violates state law and is strictly against our insurance guidelines.
• During holidays, celebrations, and observances, there may be a surcharge in service fees so that we may create an incentive for our chauffeurs to be available during these times
• For the safety and security of our passengers and staff, all Prime Limo vehicles are equipped with audio and video recording devices. These recordings are used for quality control, protection, and safety purposes. By using our services, you acknowledge and consent to the use of such devices during your ride.

Hourly/As Directed Reservations:

• You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
• Cancellations within one week (7 days) of your scheduled event will forfeit 100% of the balance
• A reduction of hours is considered a cancellation and treated the same.
• Trips are billed for time reserved (no discounts for early drop times).
• We have a 10 minute grace period after your scheduled drop off time. After 10th minute, if you are still in use of the vehicle, you will be charged by the half hour. There is only one grace period per reservation.
• For your convenience, we add a customary 20% service fee including gratuity to all reservations. This can be changed upon request.

Airport/Point-to-Point Trips:

• You will receive automated text messages with chauffeur’s name, phone number, vehicle info, and license plate
• Departures/Point-to-Point
  • We have a 10 minute grace period after your scheduled pick up time. After the 10th minute of the chauffeur waiting, there will be a per minute waiting fee.
• Airport Arrivals
  • We have a 30 minute grace period after your flight lands. After the 30th minute of the chauffeur waiting, there will be a per minute waiting fee.
  • Find airport meeting directions here: https://www.primelimo.com/airport-directions/
• Stops Along Route
  • Any stops requested will result in a minimum fee of $25. This may increase based on duration and location of stop
  • If there is more than one stop, the trip will convert to an hourly reservation with a minimum 3 hour commitment
• Trips that have a pick up time between 12 am and 6 am will incur a red eye fee.
• For your convenience, we add a customary 20% service fee including gratuity to all reservations. This can be changed upon request.
• We cannot make any timing changes for private or semi private flights within 2 hours of the scheduled pick up time.

Car/Child Seats:

• Prime Limo assumes no responsibility for any injury or damage to the user. The device must be installed by the user only.
  • Chauffeurs are neither authorized or certified to install this device.
• You can find instructions for installation here: https://www.primelimo.com/child-car-seats-available/

Lavatory Use Policy:

• To ensure a high level of service and cleanliness for all passengers, our charter buses are equipped with onboard lavatories, which are intended for use during long-distance, over-the-road trips. Please review the following policy regarding lavatory usage:
  
  • Lavatory Use for Over-the-Road Trips: The onboard lavatory is included in the price for out-of-town trips, where the destination is outside the Dallas/Fort Worth area. The use of the lavatory is included in the overall package price for these trips.
  • Lavatory Use for Local or Short-Distance Trips: The lavatory is not available for use on trips within the Dallas/Fort Worth area or for destinations that are less than a 2-hour drive from the pickup point. Unless pre-paid by the client, the lavatory will remain locked.
  • Pre-Payment for Lavatory Use on Local Trips: If you wish to use the lavatory on a local or short-distance trip (within the Dallas/Fort Worth area or a destination under 2 hours from the pickup point), a separate, pre-paid fee is required. Please arrange for the pre-payment at the time of booking.
  • Unauthorized Lavatory Use: If any member of the group uses the lavatory without prior pre-payment for local or short-distance trips, a charge of $100 will be applied. This fee will be billed to the client and is due immediately following the trip.
• We kindly ask for your cooperation in following this policy, as it helps maintain the cleanliness and functionality of our vehicles and ensures a pleasant experience for all passengers.

Invoices:

• Any invoices not paid within 30 days will incur a 10% late fee.

Cleaning/Damage Fees:

• $250 cleaning due to sickness
• $25 per broken/missing glassware
• $250 (minimum) for damaged CD/DVD/Radio Unit/TV or any other electronic device
• $25 missing AUX cable
• $50 cleaning due to excessive food mess at our discretion
• $250 (minimum) for rips or tear to upholstery/leather
• $150 for ripping tint off windows
• $100 cleaning fee for any kind of smoking